TERMS & CONDITIONS
Securing your booking:
A $100 deposit is required to secure the booking and is non-refundable or transferrable. If any changes are to be made to the booking, a minimum of 12 weeks notice is required to adjust for any time changes due to other bookings to avoid a 50-100% loss of payable invoice amount**. Additional surcharges may be added if the amount of guests being serviced reduces, either as a lump surcharge or on a per person basis; charged at our discretion.
T I M E O F A P P O I N T M E N T :
Our arrival time is based on what time you'd like to be ready by, and we generally work back from this including allowing extra time for any delays, set up/pack down etc. For bookings under 6 people, a start time will be provided to you based on our other bookings on the day and on a Friday or Saturday, this is unable to be changed due to our other bookings on the day. If you would like to secure us on one of these days and have under 6 people to your booking, please keep in mind we will ALWAYS have you ready with plenty of time according to your original requested finish time. Start times will vary depending on exact numbers and locations, generally from 7:00am onwards.
Trials are conducted at my studio in Broadbeach Waters on the Gold Coast, QLD and are charged at $150/pp for one style. If you require more than one style, the fee will be reduced to $200 for two hairstyles (one up and one downstyle). Please contact us for an exact quote on trials based on your individual requirements.
Hair extensions & Padding:
There is no charge for the use of wefts, hair extensions or anything similar, however we must be notified prior to your appointment so we can allocate the appropriate time to style them required. We can order in some amazing quality hair extensions available specifically for your needs, i.e. for thickness only, for length or for thickness and length. We use the amazing Medusa Hair Extensions, and can generally order these at least 5 business days prior to your appointment.
You can view the options here: https://medusaaustralia.com.au/hair-extensions/clip-in/.
If you think you may require hair padding, don’t worry as these are included in your hairstyling price for the day :)
Local Travel: Charged between $40-$50/hr from my home studio in Broadbeach Waters depending on date/booking numbers. No travel fee may be charged if location is within the Gold Coast city region, with a minimum of six clients.
Interstate/International: My above travel rate is calculated + accommodation + small daily food allowance + transport/parking fees/flights
Please submit an enquiry for an exact travel fee quote.
Where we travel:
Servicing areas include: Yamba, NSW and surrounding areas; Byron Bay, NSW and surrounding areas; Gold Coast, QLD and surrounding areas, Brisbane, QLD and selected surrounding areas and Sunshine Coast and selected surrounding areas.
Any booking requiring over 2hrs of travel one way (over 4hrs travel return), is required to organise accommodation for me the night before the event. This is to avoid driving over 4hrs + doing your booking on the same day.
If you would like to enquire about us travelling to another area, whether it be another area of Queensland, interstate, or internationally, we are available to travel anywhere you need us; providing flights, accommodation and any other required expenses are paid for when booking (such as parking/transport and a small daily food allowance).
Parking must be paid for by the client if required, and is not payable by Isabella Jane or her contractors. Parking instructions must be shared prior to the event taking place, and must be in correct cash on the day prior to the service commencement.
Up to a $50 surcharge may be added per person if the booking is under 5 people, and/or not in the Gold Coast city region, QLD at our discretion. This surcharge may also be added if the person has very thick/long hair and requires further styling such as straightening/blowdrying prior to service commencement to account for extra time spent at the location.
An early morning surcharge may be added based on location, if required before 8.00am and not based in the Gold Coast city region, QLD. An early morning surcharge may be added to Gold Coast based locations if requested before 7.00am.
For any questions regarding this information, feel free to contact us.
**50%: Within 12 weeks | 100%: Within 2 weeks